Failed generation
A confirmed generation failure restores the video credit in your workspace. If you prefer a refund instead of using that credit, email kyojing728@gmail.com with your order reference. We check the task and arrange any refund through the original payment method.
Uncertain payments and duplicate charges
If checkout returns an unclear status, use Check payment or contact support before paying again. We reconcile the existing provider record. Confirmed duplicate payments for the same intended purchase can be refunded after verification.
Preview and completed videos
Check your preview before approving the video. If it is unsuitable, stop there and contact support. Stopping at the preview does not itself submit a refund. For completed videos, describe any technical or quality problem so we can review the actual output; AI variation alone does not guarantee a particular remedy.
Requesting help
Include the order reference, purchase date and a short description. Do not send card numbers, passwords or your private access link. Refund processing time depends on PayPal and your bank. Mandatory consumer rights still apply. Updated October 29, 2026.